Phoenix Advisory Group
Phoenix Adviser Group Ltd.
It is important that you read and understand these terms and conditions as they describe the obligations of both you and Phoenix Adviser Group Ltd. regarding the services we provide.
Adrian “Bill” Phillips is an adviser with Phoenix Adviser Group Ltd.
My Experience and Qualifications
I have been in financial services industry for more than thirty years’ first as an adviser in Palmerston North for Norwich Union in 1975 and then in various Sales Management, Regional Management roles here in New Zealand and from 1991 within the United Kingdom. On return to New Zealand in 1994 I worked as both Sales Manager and as A Project Manager with Colonial New Zealand’s customer care team project, and as Risk Product Champion after a few years break I returned to the Industry to develop Linwood Brokers Ltd in the Manawatu for ten years which I sold in 2010.
I am currently working as Director for my own company Phoenix Adviser Group ltd and in a course of study to complete a diploma within the industry.
ABOUT Phoenix Adviser Group
Adrian Phillips provides a personalised service for individuals and families looking for insurance, KiwiSaver and Investment solutions. We trade in New Zealand under the name of Phoenix Adviser Group Ltd. Our advisers are suitably qualified as financial advisers. Phoenix Adviser Group Ltd. takes responsibility for all its financial adviser services. This includes making sure that our Advisers exercise care, diligence and skill in providing financial advice to you. Detailed information on our advisers can be found in their disclosure statements.
Personal and Business Insurance Planning
We can help tailor an insurance plan for you that ensure you have the insurance protection in place that you need at an affordable cost. You tell us about you and your circumstances and we work with you to develop the right product options for your insurance needs.
Our plans can include the following insurance product ranges.
Life Insurance Trauma Insurance Income Protection
Mortgage Protection Health Insurance Total & Permanent disablement
Insurance Product Advice and Implementation
If you already know what Insurance you want, we can arrange quotes and product options for you. We can then we help you implement the products with the insurer to ensure you get what you wanted.
Investment and KiwiSaver Implementation Services
If you have a specific investment requirement and would like some advice and assistance on implementing that investment, we can help. You may already know the investment outcomes you are looking for and would just like some advice on which type of fund or product could work for you.
We also provide a KiwiSaver implementation service for people who may not be ready to complete an investment or retirement plan but are keen to make the most of the KiwiSaver opportunity.
HOW WE GIVE ADVICE
We follow a simple three step process when providing advice;
3. We agree any implementation and other actions to ensure the products work for you.
All Plans are provided in writing.
OUR PRODUCT PARTNERS
Phoenix Adviser Group Ltd.’s advisers work with a group of well-established suppliers with whom we have contractual relationships. This means that we have a close working relationship with these companies and often talk directly to the actual people who manage your insurance policy or investments; people like the insurance underwriters, claims assessors and the investment fund managers. That way we can provide a great level of service and help you get the right results.
One Path is one of New Zealand’s leading Insurers and has been paying claims to New Zealanders for more than 12 years. One Path has operated in New Zealand si8nce 2001 when Club Life opened its doors for business. In 2003 ING, New Zealand a joint venture with ANZ Bank New Zealand Limited Acquired Club Life and since 2009 has been fully owned by ANZ and rebranded One Path
AIA Group, the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets around the Asia-Pacific region. AIA have been providing protection to New Zealanders since 1981.
Established in August 2010, Partners Life entered the market with a fresh innovative offering for the protection of New Zealand families and businesses. With unprecedented growth since launch Partners is now one of the most substantial competitors in the New Zealand Life Insurance Industry. Products include life insurance, income protection, medical insurance, disability insurance, trauma cover and business risk protection.
One of the largest Insurers in New Zealand and taking care of Kiwi’s for more than 25 years offering; life, trauma, disability, mortgage protection, income protection and health insurance.
Asteron is an important part of Suncorp New Zealand, a leading general and life insurance provider. Suncorp New Zealand is part of Suncorp Group, which has over 9 million customers and Australian $96 billion in assets. Asteron see its customers as the lifeblood of their business. Clear simple communication is their goal for which they were given a Write mark award.
Southern Cross Medical Society
Medical Insurance Society is a provider of a wide ranges of health insurance products both individuals and company employee benefits for company group health.
Generate Kiwi Saver Fund product providers provide for our Kiwi Saver implementation service. Generate have been voted the Investment Partner of the Year for two years in a row by the Professional Advisers Association. Advisers were asked to rate investment providers, not only on performance but also on the quality of their communications and investment statements, their service and education to clients and their services and support to advisers.
I am a member of the Triple A Advisers Association and, as a condition of my membership I adhere to the Triple A Advisers Association Code of Ethics and Triple A Advisers Association’s Practice Standards in all facets of my practice.
Professional Indemnity Insurance
I have professional indemnity insurance which covers all my areas of practice as listed above.
This insurance provides protection for clients for:
• Any error or omission;
• Employee dishonesty; and
• includes full "prior acts" protection.
The underwriter is: IFSO (Insurance and Financial Services Ombudsman’s Scheme).
As with all insurance, this cover has limitations and is subject to certain exclusions and terms and conditions.
Phoenix Adviser Group ltd. will have regard to your circumstances and objectives as provided by you when providing you with a Planning Service.
In the event you decline to provide requested information regarding your objectives, financial situation or particular needs to us, or provide incorrect or false information, we can only provide you with a Product Only Advice Service or Transactional Services.
Product Only or Transactional Services are based on your request; we will therefore not be providing personalised financial advice to you.
What this means is that we will not consider all your relevant personal circumstances such as your current situation, needs, objectives or the appropriateness of your requests with regard to the former when actioning your requests, nor provide advice relating to the merits or subject matter of transactions.
Any limitations may mean that the resulting implementation is not totally suitable for your personal circumstances.
Please ask your adviser if you are not sure what type of advice or service you require.
The advice we give is based upon an analysis of the information you provide.
FEES AND REMUNERATION
The nature and total amount of fees that you will be charged for any advice and services, and when and how they must be paid, will be disclosed to you by your Adviser. Our standard fees are set out below:
All fees and charges are quoted exclusive of GST. The amount of GST payable can vary, dependant on the services provided. Any GST applicable will be added to the quoted fee or charge and is payable by you. Please note that Phoenix Adviser Group Ltd. does not accept cash payments.
All specific fees will be agreed as part of our Scope of Service in your ABC Financial Service Planner
Phoenix Adviser Group Ltd. reserves the right to charge a fee for the planning and implementation of an Investment Proposal. These fees will be determined by the complexity of the plan and will be agreed with you prior to any engagement for our Planning Services.
OTHER FEES AND CHARGES
Your adviser will set out the remuneration they receive in the disclosure statement given to you when providing you with advice.
PROCEDURES FOR DEALING WITH CLIENT INVESTMENT MONEY AND SECURITIES
We do not receive or handle monies directly.
We cannot use your money or securities for another client’s benefit or to pay our own expenses.
We do not maintain client accounts directly. Any money received from you for the purchase of securities or the proceeds from the sale of your securities will be held on trust separately from our own accounts.
The custodian or trading partners will handle any securities received on your behalf in accordance with your instructions.
These terms and conditions apply to any transaction, financial or otherwise or any services provided by Phoenix Adviser Group Ltd.
You acknowledge that Phoenix Adviser Group Ltd. is neither obliged to accept you as a client, nor to provide you with any explanation for refusing you services where a decision is made to do so. Phoenix Adviser Group Ltd retains the right not to provide services or issue products to any applicant.
Additional terms and conditions not stated herein may apply to the specific products or services Phoenix Adviser Group Ltd Your adviser will provide you with any such additional terms and conditions if applicable. In the event of a conflict, such additional terms and conditions will take precedence in respect of the products and services to which they apply.
I/We need to collect your personal information for the purpose of:
In providing our adviser services to you, you consent and give authority to me/us to obtain your personal information from or disclose your information to, the following parties:
In providing our adviser services to you, you consent to your information being used by me, members of my staff, and administrators on our behalf, product providers whom I/we have an agreement with, reinsurers and other companies for the purposes for which your information was collected.
The information is held by me at the offices listed in this document and on our systems, some of which are cloud based.
Under the Privacy Act 1993 you have the right to access and correct your information that I/we hold about you. I/We will rely on you to keep us informed of any changes to all of your contact details and any other personal information. If you wish to obtain access to, or correct your information about you please contact me/us.
You agree to provide all additional information as requested by us and comply with all reasonable requests from us to facilitate our compliance with AML/CFT Laws.
LIMITATION OF LIABILITY
We will use best endeavours and act in good faith. You acknowledge that investments and investment markets are volatile and subject to fluctuations which cannot be foreseen, so no particular results can be guaranteed. We are not liable to you for any loss, liability, actions, claims, damages, costs, or expenses arising out of our advice, act or omission by you or us.
ENDING OUR ENGAGEMENT
Unless otherwise stated, either party may terminate these Terms and Conditions by giving not less than 7 Business days’ notice, in writing. After termination, Phoenix Adviser Group Ltd will not action any unexecuted orders or request. Termination does not affect any rights or obligations that arose prior to termination such as fees payable for our services.
We may vary these Terms at any time subject to the following limitations:
Confirmation of your acceptance of these terms will be recorded in your Phoenix Adviser Group Ltd in the Scope of Service and Client Acknowledgement Section.